PAYMENT AND DELIVERY POLICY
PAYMENT AND DELIVERY
We accept cash, bank checks, money orders, and Zelle.At the time of your order, please review and confirm via email/signature that all details of your order are accurate, including all information you have provided to us previously.
A deposit of $500 is required to start measuring and creating the CAD drawing of the door for approval.After the CAD drawing is approved, a 50% payment is required to begin production. Once the door is approved and in production, the deposit will be non-refundable.Once you receive a notification via email or phone from us that the goods have arrived at the warehouse, payment and delivery or pickup must be completed within 15 days. You will be responsible for any costs or fees, including storage fees, incurred if you do not receive the product on the previously notified date and time. After this 15-day period, we will begin charging $10 per day.
The goods will be delivered to you at our warehouse; if you require shipping or any additional services, the cost will be added and communicated to you. Any additional charges will be calculated and displayed before you complete your order.
All additional charges must be paid in full along with your order. There is no cash-on-delivery payment option. Delivery will not begin until you have completed the payment for the full balance of the product and all additional services you may have used.
You do not need to pay these charges directly to the shipping company at the time of delivery, as TEXAS GLASS DOOR will pay these charges directly to the carrier. Any additional payments, including tips, that you give to the carrier or their agents will be at your discretion and will not be refunded by TEXAS GLASS DOOR under any circumstances.
TEXAS GLASS DOOR is not responsible for any customs duties or taxes applied to your order. All fees incurred during or after shipping are your responsibility.
Estimated delivery time is 12-20 weeks from the date we receive the initial 50% deposit and after the final CAD design approval (or depending on the order pattern). Please note that delays of up to thirty (30) days may occur for custom-made doors.
You will be responsible for any additional fees or costs arising from inaccuracies in the order due to your error.
If installation is required, we will refer you to a third-party installer. The costs associated with installation and arrangements will be directly between you and the installation team, which is outside of our terms and policies. Typically, a 50% advance payment is required for the purchase of materials for installation.
Please note that most of our products are larger than standard lift gates, and the weight of our iron doors is significant, up to 400LBS for single doors and 800LBS for double doors or more. We will not provide lift supports or lift gates. We recommend that you have at least four (4) strong people and the appropriate tools to move the product, along with all its parts and components, to a safe location before installation. We also recommend shipping each frame and panel separately to avoid damage.
We do not ship items purchased from TEXAS GLASS DOOR; all shipments are handled through third-party carriers.
In case you are unable to install the iron doors immediately, you should store them in a dry place, away from weather elements, to prevent damage. We recommend keeping the cushioning material the door was delivered with until you are ready to begin installation.
LIMITATION OF LIABILITY / RISK OF LOSS
While TEXAS GLASS DOOR takes great care to inspect and pack our products safely to protect them from scratches and other damages during shipping, we cannot guarantee that the product you purchase will arrive without damage.
Before shipping, we will take pictures or videos of the completed product. If you receive the goods directly or through a third party, you must sign off on the condition of the goods by confirming via email or SMS.
Once the confirmation is signed, it will be understood that we are not responsible for any loss or damage to the goods caused by shipping or handling. The risk of loss for any purchased items will transfer to you when TEXAS GLASS DOOR delivers the items to the carrier.
Before accepting the delivery of the product, please carefully inspect the packaging for any signs of damage during shipping. Immediately note any damage on the delivery receipt or waybill. Our packaging is not waterproof, so please be cautious if the packaging is damp. The packaging itself should be opened immediately upon delivery, and the product should be checked for any damage that may have occurred during shipping, including water damage or any discrepancies between the product you ordered and the product delivered (e.g., color, etc.).
Report any damage or issues to TEXAS GLASS DOOR via phone or in writing within twenty-four (24) hours of delivery. Please keep the product and packaging until we can complete the investigation and provide a solution.
RETURN POLICY
TEXAS GLASS DOOR IRON DOORS INC. (“TEXAS GLASS DOOR”) guarantees the quality of all the products we sell. If for any reason you are not satisfied, we will accept returns as long as they meet the following terms and conditions:
• Returned products must be sent within three (3) days from the confirmed delivery date.
• You must notify us in advance of any intention to return items. Returned products sent without prior authorization from us will be rejected and not refunded.
• The returned products must be received in the same condition as when originally shipped.
• All returned products must be insured through your shipping company. We will not refund products damaged during shipping. Any claims for damage incurred during shipping must be made to the shipping company.
Shipping and delivery fees are non-refundable, including return shipping costs.
Products purchased with a credit card will incur a three percent (3%) processing fee, which is also non-refundable. These fees will be deducted from any refund amounts.
• Returns are subject to a twenty percent (20%) restocking fee, which will be deducted from any refund.
• No returns are accepted for custom-made products, including customer-customized doors.
• No refunds will be given for any payments made once production has started.
Sales Tax
Sales tax will be added to your order if you are in the state of Texas.
What you should know before placing an order:
CAD Drawing
A $500 deposit is required to begin taking accurate measurements and creating the CAD drawing. We have a team of talented designers working on your order, and the CAD drawing will be sent to you for approval.
Drawing Approved
Please confirm that the design and measurements on the drawing are correct and approve the drawing. We suggest forwarding the drawing to your professional contractor to review every detail. We'd be happy to make improvements to the drawing until you are satisfied with the final design.
P.S. Please understand that the window pictures in the store are for display only. Production will be based on the approved CAD drawing. The completed door may look slightly different from the picture shown due to hand-forged craftsmanship. TEXAS GLASS DOOR does not consider product variances as defects.
Start Fabrication
We will start the fabrication of the door upon receiving approval from you. After final CAD design approval + a 50% payment is required to begin production.
Production Process
We will update you with pictures of the in-line production once the door is finished assembling. You will receive real-life pictures of the completed door for final product confirmation before shipment.
Delivery
You will receive an email or phone notification from us when the goods have arrived at the warehouse. Payment completion and arrangement for delivery or pickup must be completed by you within 15 days.